FAQs

HOW DO I PLACE MY ORDER? 

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

  1. Standard Shipping: On average, our 2D apparel is produced and shipped from our facility 2-3 business day after purchase. Standard shipping/ transit times apply (1-7 days for domestic and 4-15 days for international).
  2. Quilts are produced and shipped from our facility 8-12 days in regular seasons. Shipping Time: 10 – 15 days* in regular seasons for Quilts.
  3. 3D Printing Clothing items (T-shirt, Hoodie, Mask,...) are produced and shipped from our facility after 7-11 business days in regular seasons. Shipping time applies 10 - 15 days* in regular seasons. Total time from the day of purchase: 17-29 business days for both domestic and international.

MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I NEED HELP WITH A LATE ORDER.

Orders from our store typically ship out within 7 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 25 business days (domestic) and 35 business days (international), please contact us for timely support.

PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.